Returns and Refund Policy

Returns & Exchanges

At First Pro FZ LLC, we understand that there may be situations where you need to request a return or exchange. To help us handle these requests efficiently, please review the conditions below before contacting us.

1. Return Period

Return or exchange requests must be submitted within 30 days from the date your order is delivered.

All requests are reviewed by First Pro FZ LLC and acceptance is subject to our approval.

Products should be:

• Unused and in their original condition
• Unopened
• Free from damage
• In their original packaging
• Accompanied by proof of purchase

Products that have been installed, used, altered, damaged or removed from their original packaging may not be accepted.

2. Return Charges

For approved returns or exchanges that are not related to a product fault, a handling charge of at least 30% of the returned product value will apply.

The customer is also responsible for the cost of sending the goods back to us.

3. Requesting a Return

Please contact us before sending any products back.

Email your request to info@firstprouae.com and provide:

• Your name or company name
• Order number
• Product name, description or product code
• Quantity being returned
• Reason for requesting the return

Our team will review the request and advise you on the next steps.

4. Sending Products Back

Please pack all returned products carefully to prevent damage while they are being transported.

We recommend that you return your item using a signed for service that provides you with proof of delivery. First Pro FZ LLC cannot accept responsibility for return shipments that are lost before reaching us.

If an item is damaged on its way back because it was not adequately packed, the return, refund or replacement may be declined.

5. Faulty or Damaged Goods

If an item arrives faulty or damaged, please contact info@firstprouae.com and include clear photographs showing the problem.

Please also provide your order details and proof of purchase.

Once the issue has been reviewed and the product is confirmed to be faulty, we can arrange an appropriate replacement or full refund for the effected item.

For confirmed faulty products where a refund is provided, the applicable original delivery charge will also be refunded.

6. Refunds

Returned products will be inspected after they arrive with us.

If the return meets our policy requirements and is approved, the applicable refund will be issued through the same payment method used for the original purchase.

7. Returns That Cannot Be Accepted

First Pro FZ LLC may decline a return where the product does not meet the return conditions, including where an item has been used, installed, opened, altered or damaged after delivery.

If we cannot approve your return after inspection, we will contact you and explain the status of your request.

Questions About a Return?

For return or exchange enquiries, contact:

First Pro FZ LLC
Email: info@firstprouae.com